Privacy Policy

Effective date: October 19, 2026

A New Day Home Care LLC (“A New Day Home Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit anewdayhomecare.com, submit an inquiry through our website or an online advertisement, communicate with us, or otherwise use our services.

Information We Collect

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Address or general location
• Information about the type of care you are seeking
• Your preferred timing or schedule for care
• Information about a prospective client’s needs, routines, preferences, or circumstances
• Employment-related information if you inquire about caregiver opportunities
• Any other information you choose to provide

Please do not submit Social Security numbers, financial account information, detailed medical records, or other highly sensitive information through our general website or advertising forms.

We may also automatically collect limited technical information when you use our website, including your IP address, browser type, device type, pages visited, referring website, approximate location, and information collected through cookies or similar technologies.

How We Collect Information

We may collect information:

• Directly from you through our website, telephone calls, emails, and other communications
• Through lead forms and advertisements on platforms such as Facebook, Instagram, and Google
• Automatically through cookies, analytics tools, and similar technologies
• From family members, representatives, referral partners, or other individuals who contact us on your behalf

How We Use Information

We may use the information we collect to:

• Respond to home-care inquiries
• Contact you to discuss care needs, availability, pricing, assessments, or services
• Determine whether our services may be appropriate for you or your family
• Schedule consultations or assessments
• Develop and coordinate care plans if you become a client
• Respond to employment inquiries
• Operate, maintain, and improve our website and advertising
• Measure the effectiveness of our marketing
• Protect our business, clients, caregivers, and website
• Comply with legal and regulatory requirements

If you provide your telephone number, we may contact you by telephone or text message regarding your inquiry where permitted by law and consistent with any consent you provide. Message and data rates may apply. You may ask us to stop sending text messages by replying STOP.

How We Disclose Information

We may disclose information to:

• Employees and authorized team members who need it to respond to your inquiry or provide services
• Caregivers and service professionals involved in coordinating authorized care
• Website-hosting, technology, communications, analytics, advertising, and customer-management service providers
• Platforms through which you submit a lead form or interact with our advertisements, including Meta and Google
• Professional advisers such as attorneys, accountants, and insurers
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or property
• A successor or acquiring organization in connection with a merger, sale, or transfer of business assets

We do not sell personal information in exchange for money. However, certain analytics and advertising technologies may collect information about website activity to help us measure advertising or provide relevant advertising. You can limit some of this activity through your browser settings and the privacy controls offered by the applicable platforms.

Cookies, Analytics, and Advertising

Our website and advertising partners may use cookies, pixels, tags, and similar technologies to understand website usage, measure advertising performance, and improve our services.

Third parties may collect information about your activity over time and across different websites or online services. You may adjust your browser settings to block or delete cookies, although doing so may affect website functionality.

Our website may not respond to traditional “Do Not Track” browser signals. Where required and technically supported, we will process recognized opt-out preference signals, such as Global Privacy Control.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable requirements. Retention periods may vary depending on the nature of the information and our legal or operational needs.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information you have provided. We will review and respond to requests as required by applicable law. We may need to verify your identity before completing a request, and certain information may be retained when permitted or required by law.

You may also:

• Unsubscribe from marketing emails using the link provided in the message
• Ask us to stop sending marketing texts by replying STOP
• Adjust your browser’s cookie settings
• Change advertising preferences through Facebook, Instagram, Google, or other platforms

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website or advertising forms. If you believe a child has provided information to us, please contact us so we can review and address the matter.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. Please review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will post the revised version on this page and update the Effective Date above. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, contact:

A New Day Home Care LLC
22603 La Palma Avenue, Suite 300
Yorba Linda, CA 92887
Email: info@anewdayhomecare.com
Phone: (714) 986-6956
Website: anewdayhomecare.com
HCO #304700354